SHIPPING POLICY
We want to get your music to you as fast as we can! We typically process orders within 2-4 business days, but this may vary slightly depending on order volume or other factors. We appreciate your patience!
Shipping Times:
• US Orders: Most domestic orders shipped via USPS typically arrive within 3-7 business days after dispatch.
• International Orders: International shipping times can vary depending on location, but generally take 1-4 weeks after dispatch.
• Pre-Orders: Pre-orders typically ship close to the official release date, but this can vary (sometimes drastically) due to conditions beyond our control. We'll send you a notification when your pre-order is on its way!
US Shipping:
We offer media mail shipping via USPS for CDs, vinyl and cassettes shipping within the US. All other merch is shipped First Class Mail.
International Shipping:
Unless otherwise requested, international orders are shipped USPS First Class Mail International. PLEASE NOTE: International customers may be subject to VAT and import duties upon receiving their package. These fees are the responsibility of the recipient and are not collected at checkout by Dune Altar.
Lost Package?
We understand packages can go astray sometimes. If your tracking information shows "delivered" but you haven't received it, please contact us at [email protected] and we'll be happy to try to track it down. However, please note that Dune Altar cannot be held liable for lost or stolen packages.
Changes or Questions?
If you need to change your shipping address for an order, please contact us as soon as possible at [email protected]. We'll do our best to accommodate your request if the order hasn't shipped yet.
RETURN POLICY
Standard Returns & Exchanges (for non-vinyl items):
Returns: You can return or exchange most new, unopened items sold and fulfilled by Dune Altar within 7 days of delivery. Original shipping costs are non-refundable. Customer is responsible for return postage costs.
Exchanges: We'll gladly send you a replacement item (subject to availability). Customer will be responsible for return postage of the original item and any additional shipping cost for the new item (if applicable).
How to Return or Exchange:
Contact us at [email protected] within 7 days of delivery to initiate a return or exchange. We'll provide you with a return authorization and instructions on where to send the item. Pack the item securely in its original packaging (if possible) and include the completed return form we'll provide. Ship the item back to us with tracking information.
Incorrect or Damaged Orders:
If you receive an incorrect or damaged item, please contact us immediately at [email protected] with photos or a short video documenting the issue. We'll work quickly to resolve the situation, either by sending a replacement or issuing a full refund (including original shipping costs).
Vinyl Records:
We take special care when packaging vinyl records to minimize damage during shipping. However, minor cosmetic imperfections may occasionally occur due to handling by the postal service. Dune Altar is not responsible for minor cosmetic damage, such as slight corner dings or seam splits. We will replace or refund warped, damaged, or defective vinyl records. Please contact us at [email protected] with photos or a short video documenting the issue.
Please Note: We reserve the right to limit returns or exchanges in cases of excessive return history. All returns and exchanges must be pre-authorized by contacting us via email.
If you have any questions, please don't hesitate to contact us!